I. Introduction
We are a technology firm deeply committed to the creation and development of mobile games. This Privacy Policy has been crafted to comprehensively detail the methodologies and rationales behind our collection, storage, sharing, and utilization of your personal data. Our overriding goal is to ensure full compliance with the legal frameworks of the countries where our business operations are conducted.
This policy applies to an array of our offerings, including our websites, mobile applications, marketing and advertising initiatives across multiple platforms, and any other services we might present to you from time to time (collectively referred to as the "Services").
In our capacity as the controller of the personal data we hold in relation to your engagement with the Services, we determine the manner in which your data is employed and assume full responsibility for its proper handling. Once you initiate any interaction with our Services, such as downloading our apps, accessing or playing our games, your personal data will be processed in accordance with this Terms of Service & Privacy Policy to deliver the Services you expect.
II. Information Collection
A. Directly Collected Personal Data
When you engage with our Services through activities like downloading, accessing, or playing our games, or utilizing our other offerings, we process personal data that is predominantly sourced directly from you. The specific information we gather includes:
- Customer Support - Supplied Information: When you connect with us via our customer support channels, we may request details such as your username, email address, and any additional information you are willing to share to assist us. This could涵盖 details like Game ID, team or club name, device brand and model, advertising ID, transaction records, and device language.
- In - Game Information: During your gaming experience, we may prompt you to choose a username.
- Feedback and Ratings: We value the feedback and ratings you provide regarding our Services as they help us enhance our offerings.
B. Automatically Gathered Information
To enhance the quality and relevance of the Services we provide, we gather multiple types of information for diverse purposes:
- Log Information: We record detailed insights into your use of the Services, encompassing the type of device you utilize, the features you engage with, access timings, and your approximate location based on your IP address.
- Device Information: Information about the device you use to access the Services is collected, which includes the device manufacturer, model, operating system, time zone, and language settings of the device.
- Device Identifiers: Online identifiers associated with the device you use for accessing the Services, such as IDFA, Google Ads ID, and Google Play Account ID, are collected.
- Usage Information: Data related to your in-service activities, such as game progress, scores, achievements, and interactions with other players, is captured.
- Consumption Information: We track your consumption patterns, including virtual and real-currency purchases and the receipt of virtual items within the game.
C. Third-Party Information
If you choose to log into the Services using a third-party site or platform, such as Facebook, Apple Game Center, or Google Sign-In, we will obtain information about you from these sources, subject to the authorization protocols established by the respective third-party platforms. This assumes you have given your prior consent to the third-party. The information we access may include your display name, profile details, and friend lists.
For a deeper understanding of how these third-parties handle your data, you can refer to their privacy policies:
III. Use of Information - Purpose and Legal Grounds
In line with legal requirements for different types of personal data, we use your information for the following purposes:
- Service and Gaming Experience: To ensure seamless delivery and upkeep of the Services and an engaging game experience.
- Game Provision and Support: To guarantee the availability of our games, activate in-game purchases, and offer timely player support when needed.
- Service Optimization: To adapt the Services to your needs and the device you are using, and deliver customized in-game events, offers, and promotional campaigns.
- App-related Communication: To keep you informed about App-relevant matters, including confirmations, technical alerts, updates, security advisories, and administrative messages.
- Service Personalization: To tailor the Services to your preferences and enhance them with personalized content and features.
- Customer Engagement: To respond to your queries and feedback and provide efficient customer support services.
- Insight Gathering and Service Improvement: To amass valuable insights for continuous enhancement of our Services.
- Trend Analysis and Monitoring: To monitor trends, usage patterns, and activities associated with the Services for strategic decision-making.
- Technical Issue Resolution: To proactively identify, prevent, and resolve any technical glitches or bugs.
- Promotion and Product Information: To inform you about new products, services, and events similar to those you've shown interest in, unless you have opted out of such communications.
- Player Interaction Facilitation: To foster communication among players within the games or via our social media platforms.
- Advertising: To target-market relevant advertisements based on your preferences.
- Product and Service Delivery: To provide and dispatch the products and services you've requested and send associated information.
IV. Information Storage
Your information will be retained for the duration necessary to render the Services or achieve the objectives mentioned above. However, in cases where legal claims need to be established, exercised, or defended, or when compliance with applicable laws (including accounting regulations) demands further retention, we will keep the data accordingly.
V. Information Sharing
Guided by the legal bases as per Sections 6(1)(b), 6(1)(c), and 6(1)(f) of the GDPR (as detailed earlier), we disclose your information to the following parties:
- Social Networks: Details can be found under the "Social Sharing Features" section.
- Third Parties: When compelled by applicable laws, regulations, legal processes, or in connection with corporate mergers, asset sales, financing endeavors, or acquisitions involving our company.
- Authorities: If we suspect your actions violate our policies or when disclosure is indispensable to safeguard the rights, property, or safety of ourselves or others.
- Other Players: To enable certain in-app features, like leaderboards, when you log in using a third-party service.
VI. Social Sharing Features
Our Services might offer social sharing capabilities and integrated tools (such as Facebook's "Like" and "Share" buttons), enabling you to share your in-service actions across different media. To use these features, you must meet the minimum age requirements set by the law in your jurisdiction. The sharing scope, whether it's with friends or the public, depends on the settings you configure with the relevant platform.
VII. Children's Policy
Use of the Services is restricted to users aged 13 and above, except in the European Economic Area where the minimum age is 16. By using the Services and accepting this Privacy Policy, you confirm that you are of the appropriate age. If you have any questions regarding our privacy practices for children under the minimum age, please feel free to contact us.
VIII. Security
We prioritize the security of your data. However, it's important to note that no data transmission or storage method in the digital realm is entirely infallible. While we deploy industry-standard measures to protect your personal data, we cannot guarantee absolute security.
IX. Push Notifications
If you have consented to receive push notifications, we will send game-related news, service updates, promotional content, and other relevant alerts to your mobile device. You can adjust your device settings to disable these notifications at any time.
X. Payments
Should we offer paid products or services within the Services, we engage third-party payment processors to handle transactions. We do not retain or collect your payment card details; these are directly shared with our trusted third-party partners, whose data handling practices are governed by their own privacy policies. These processors adhere to the PCI-DSS standards established by the PCI Security Standards Council, which includes leading brands like Visa, MasterCard, American Express, and Discover. This ensures secure payment processing.
Our payment partners include:
XI. Your Rights
- Access: You have the right to request access to the information we hold about you and obtain an explanation of its usage and sharing practices.
- Erasure: You can request the deletion of your information.
- Object and Withdraw Consent: You have the right to withdraw any previously given consent or object to our data processing.
- Portability: You can ask for a copy of the data processed based on consent or contract in a structured, common, and machine-readable format.
- Correction: If any information we hold about you is inaccurate, you have the right to correct it.
- Restriction: Under specific circumstances, you can halt our data processing activities, except for storage purposes.
XII. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy periodically. When such changes occur, we will update this page and modify the date at the beginning of the policy. For significant changes, we will notify you via email, prominent announcements within the Services, or other suitable communication channels. The new policies become effective upon publication.
XIII. Contact Us
If you have any questions regarding this Privacy Policy, wish to know more about our data-related practices, or want to request data deletion, please reach out to us at [email protected].